Sports / Live
These terms set out what you agree to when you access altogek — covering your account, transactions through DANA or OVO, and how we handle your use of the platform. Availability depends on local law and is open only where eligible regions permit.
By opening an account on altogek, you confirm you have read and accepted these terms in full. They apply to every action taken under your account — including deposits linked to DANA or OVO, browsing the game lobby, placing bets on sports categories such as football, and accessing support. We may update these terms; the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. If a section of these terms is found unenforceable under local law, the remaining sections stay in effect. These terms do not affect rights you hold under applicable Indonesian consumer regulations. Where access or eligibility is discussed, availability depends on local law and is limited to supported regions. We do not extend these terms to jurisdictions where operating is not permitted. Your account dashboard shows the payment methods currently linked to your wallet — including DANA and OVO where supported. Read each section carefully; if anything is unclear, reach our support team before proceeding.
Not every part of the altogek experience falls under the same policy clause. This section draws a clear line between what these terms govern and what sits outside their reach — so you know exactly where to look when a question comes up.
Login sessions, account registration, password changes and session management on altogek are all covered by these terms. Any action taken while signed into your account falls within this scope, regardless of the device you use.
Deposits and withdrawals processed through DANA or OVO are subject to these terms at the point they are initiated from your altogek wallet. Payment processing on the provider's side is governed by that provider's own terms, not ours.
Game titles, sports betting categories, lobby pages and promotional content published directly on altogek are covered by these terms. We are responsible for what we publish; we do not control content on external links you follow away from this site.
Game content supplied by studios including JDB, Habanero, Pragmatic Play, PG Soft and Spadegaming is subject to each studio's own end-user terms. Altogek makes those titles available in our lobby but does not set the studio-level rules for each title.
These terms are not just obligations on your side — they also outline what you can do if something needs reviewing or correcting. Your account history page shows every transaction recorded against your wallet, including DANA and OVO activity, so you can check the record at any time after login. If a detail on your account is incorrect — such as a contact email or linked payment method — you can update it directly in the account settings screen. Raising a question about how a term applies to your specific situation is always an option; our support team handles policy questions alongside technical ones. Where a dispute relates to a transaction, the account transaction log is the starting point, and support can walk through the entry with you. We aim to respond to policy questions through the same channels we use for account help. No step in this process requires you to close your account first.
Your full transaction history is available in the account dashboard after login. Every deposit and withdrawal linked to DANA or OVO appears there with its status and timestamp.
Update your contact information or linked payment method through the account settings page. Changes take effect once the verification step shown on that screen is completed.
Send a policy question to our support team through the contact path shown in the support section below. We treat policy questions with the same priority as account access issues.
If you need a copy of your account activity for your own records, contact support and specify the date range. The team can supply a transaction summary from the data held on your account.
When a term is unclear or you need to raise something specific to your account, these are the paths to reach our team. Each channel handles policy questions alongside standard account help — pick the one that fits how you work.
Start a chat session from the account-logged-in screen. Policy questions, transaction disputes and account detail corrections are all handled here. The chat icon is visible in the lower corner of the lobby.
Send a written query to our support address listed on the Contact page. Email suits policy questions that need a detailed written response — include your account ID and the specific term you are asking about.
The Help Centre within your account dashboard contains answers to common policy questions, including how DANA and OVO transactions are recorded and what the account suspension process looks like.
These terms connect directly to how we protect what you share with us and how we hold ourselves to account. This section covers the four areas visitors ask about most when reading a policy for the first time.
Account data — including wallet links to DANA or OVO and transaction records — is held only for as long as needed to operate your account and meet applicable legal requirements. You can find the data retention period in our Privacy Policy, linked from the footer.
We use cookies to keep your login session active and to remember your lobby preferences across devices. The cookie settings panel is accessible from the footer of every page; you can adjust non-essential cookie use there at any time.
Your account is protected by the verification steps set during registration. If you believe your account has been accessed without your permission, contact support immediately — the team can review the login log and flag the session in question.
If you want to request a correction, deletion or export of data held on your account, contact us through the email channel listed on our Contact page. We process requests in line with applicable Indonesian data regulations and the timeline shown in our Privacy Policy.
These are the questions we receive most often after someone reads through the terms for the first time. Each answer points to the specific part of the account or policy that applies.
These terms apply from the moment you create an account on altogek. Every action taken under your account — including linking DANA or OVO, browsing the lobby, placing bets — is covered. Access is available only where local law in Indonesia permits it.
We post the updated version on this page. Continuing to use your account after a change is posted means you accept the revised terms. If you do not agree, you should stop using the account and contact support to discuss your options before the change takes effect.
Yes. Open your account dashboard after login and check the transaction history for the relevant DANA or OVO entry. If the record looks wrong, contact support through live chat or email with the date and amount — the team will review the log with you.
These studios supply game content available in our lobby, but their own end-user terms govern the mechanics of each title. Altogek's terms cover your account, wallet activity and access to the lobby — not the internal rules of each game title.
Log in and go to the account settings screen. From there you can update your contact email or linked payment method. Complete the verification step shown on that page and the change is saved immediately to your account record.
Use live chat for quick policy questions or email support for ones that need a written answer. Include your account ID and the clause number you are asking about. Our team handles policy questions alongside standard account support through both channels.