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When you open an account with altogek, we handle your personal data with a clear set of rules — what we collect, why we collect it, and how long we keep it. Availability of this service depends on local law and is open only where local regulations permit.
altogek collects the information needed to run your account — your registered name, contact address, and the payment method you connect, such as DANA or OVO. We do not collect more than that, and we do not sell your data to third parties for advertising. When you link a wallet like DANA or OVO to your account, the transaction record sits inside your account dashboard; we store the reference, not your wallet credentials. Data we hold is kept only as long as your account is active or as long as applicable record-keeping requirements demand. Once those periods pass, we remove the data from active systems. Cookies on the altogek site are used to keep your session running and to remember your device preferences — not to build a marketing profile. You can adjust cookie behaviour in your browser settings at any time. For any question about what we hold on your account specifically, the support path is always open — see the contact section below. All data handling is subject to applicable local law in Indonesia and the eligible regions where this service is available.
Not every part of your experience with altogek falls under the same policy boundary. Understanding the scope helps you know which rules apply to your account data, your wallet transactions, and any external services you reach from our pages.
When you log in, register, or update your account profile, all data exchanged in that session is fully within this policy. We record only the fields you submit — email, username, and linked wallet identifier — nothing beyond the visible form.
Connecting DANA or OVO to your account creates a reference link we use to process your activity. The actual wallet credentials and balance remain inside your e-wallet app. Our policy covers the reference data we hold, not the full wallet record.
Game content delivered through JDB, Habanero, Pragmatic Play, PG Soft, or Spadegaming titles is subject to each studio's own data practices for game-session logging. We handle account-level data; studio session data sits under their respective policies.
If you follow a link from altogek to an external site — a payment provider's help page, for example — that site operates under its own privacy terms. We have no control over data collected once you leave altogek, and this policy does not extend there.
You have real, actionable choices about the data altogek holds on your account. These are not just stated in legal text — they are paths you can follow right now. If you believe the name or contact detail on your account is wrong, you can correct it directly in your account settings page; fields are editable after login without needing to contact support first. If you want to know exactly what data we hold against your account, send a request through our support channel and we will confirm the categories within a reasonable period. If you decide to close your account, we will process the closure and remove your active data according to our retention schedule. And if any part of this policy is unclear or you feel your data has been handled incorrectly, raising a formal question through support is always available — we will respond with the specific detail you need.
After login, your account dashboard shows the registered details we hold — name, contact, linked wallet reference. Check the profile section to see what is current.
If a detail is wrong, edit it directly in account settings. For fields that are locked, contact support with your account identifier and the correction needed.
Use the support contact path below to ask what data we hold, why we hold it, and how long it stays on file. We respond to each request individually.
If you want to close your account and have your active data removed, contact support directly. We will confirm the closure steps and the timeline for data removal from active systems.
If you have a question that this policy document does not answer — or if you want to exercise any of the rights described above — these are the ways to reach us. Each route connects to a real response, not an automated dead-end.
Send your data or privacy question to our support address listed on the altogek contact page. Include your account username so we can locate your record and respond accurately.
The live chat widget on altogek connects you to our support team. For privacy requests, describe your question and reference this policy page — that helps us route it to the right person faster.
The Help section inside your logged-in account contains articles covering data requests, wallet linking and account closure. Check there first — many questions are answered without needing to wait for a reply.
Data protection at altogek is not a background process — it is part of how the account system works from day one. Here are the four areas that matter most to your account security and your data.
We use session cookies to keep you logged in and remember your device. These expire when your session ends. We do not use cookies to track your behaviour across other websites, and you can clear them any time through your browser settings.
Your login credentials are stored in hashed form — we cannot read your password, only verify it. If you suspect unauthorised access to your account, use the password reset path immediately and notify support through live chat.
Active account data is held while your account is open. If you close your account, active data is removed from our live systems following the schedule set by applicable rules in eligible Indonesia regions. Archived transaction references may be held longer where local law requires.
When this policy changes in a material way, we post a notice on the altogek site. The current version is always the one shown on this page — there is no older version still in effect. Check the page date at the top if you want to confirm which version applies.
These are the questions we hear most often about how altogek handles account data. Each answer is specific to this policy — not a general template.
We collect your registered name, email address, and the wallet identifier you link — such as your DANA or OVO account reference. We do not collect payment credentials or wallet balances. Only the fields shown during registration are recorded.
Yes. Log in and check your account dashboard for the profile details we hold. If you want a full data summary, send a request through support — include your account username so we can pull the correct record and confirm every data category.
Active data is removed from live systems following account closure. Some transaction reference records may be retained longer where applicable local rules in eligible Indonesia regions require it. Support can confirm the specific retention period that applies to your account.
We do not pass your personal account data to game studios. Studios like Pragmatic Play, PG Soft, Habanero and the others deliver game content to the lobby. Any session data those titles log sits under their own data practices, not ours.
Log in, go to account settings, and edit the fields directly. Most profile fields are editable without contacting support. For locked fields — such as a registered email address — contact our support team through live chat or email with the correction you need.
Your wallet link is a reference stored against your account identifier. If you update your account email or profile, the wallet reference stays connected unless you actively unlink it in your account payment settings. Contact support if the link shows an error after any account change.