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This page sets out the legal terms that govern your account on altogek, where access is available under local law and in eligible regions. Read through each section to understand what applies to you, how we handle your data, and the steps available if something needs to change.
Our legal policy is the document that defines the relationship between you and altogek. It applies from the moment you open an account and covers every interaction — whether you are browsing the lobby, linking a DANA or OVO wallet, submitting a support request, or reviewing your transaction history. The terms are written to reflect what we actually do, not what sounds good in print. Where local law in Indonesia places limits on access or eligibility, those limits apply and we will reflect them in your account view. We do not override Indonesian regulatory requirements, and we do not make representations about jurisdictions we have not confirmed. If any clause in this policy conflicts with a mandatory rule of applicable local law, the local rule takes precedence. We update this policy when our processes change — the version shown in your account dashboard after login is always the current one. If you have questions about a specific clause, the contact paths in the support section below are the right place to start. Keeping these terms clear is part of how we maintain an account environment you can rely on.
DANA wallet transactions fall within our payment processing terms. Your transaction records tied to DANA deposits are visible in your account history.
OVO transfers are logged against your account in real time. Any dispute about an OVO transaction should be raised through our support channel with the reference number shown in your wallet.
GoPay payments are subject to the same account policy as other local wallets. Your account dashboard shows the status of each GoPay transaction after it is processed.
Not every part of your altogek experience falls under this single policy document. Understanding the boundaries helps you know where to look when a question arises. The four areas below define what sits inside and outside our direct policy scope.
Your login credentials, session activity and account settings are fully within this policy. We govern how access is created, suspended or closed, and how you can request changes to your own account details through the account page.
Deposits and withdrawals processed through DANA, OVO or GoPay are covered by our payment terms within this policy. Transaction records are stored against your account and accessible from your history tab after login.
The game lobby, promotional content and editorial copy on altogek are produced under our editorial terms. Content is subject to change; the version shown when you are logged in reflects the current state we are operating.
Services provided by external parties — including payment processors, game studios and network providers — are governed by their own terms. Our policy does not extend to those third-party agreements, and we recommend you review them separately.
You have several concrete actions available to you under this policy, and each one can be started from your account page without needing to contact support first. Reviewing your records is the natural starting point — your account history tab shows every transaction, session and change made to your profile. If a detail is incorrect, the account settings page lets you submit a correction request directly; for name or identity fields, we may ask for supporting documents as shown in the verification section of your account. Raising a question about how your data is used is handled through the contact form, where our policy team picks up requests. If you believe a decision about your account was applied in error, you can request a review by opening a support ticket and selecting the account query category. We aim to respond to every request, and the ticket status is visible in your account dashboard so you are not left waiting without a reference. None of these steps require you to know legal terminology — the account page walks you through each field.
Open the history tab in your account to see every deposit, withdrawal and session log. Records tied to DANA or OVO transactions include timestamps and reference numbers you can use if you need to raise a question.
Account settings lets you update contact information and preferences. Identity fields that require verification will prompt you to upload the documents shown in the on-screen instructions — follow those steps exactly.
Use the contact form and select the data enquiry category. Our policy team handles these separately from general support, and the response is sent to the email address registered on your account.
If a restriction or closure was applied to your account and you believe it needs to be reconsidered, open a support ticket and choose the account review option. The ticket reference and status update are visible in your dashboard.
Policy questions follow a different path from general lobby support. Use the channels below depending on what you need — each one routes to the right team so your request is handled without unnecessary back-and-forth.
Submit a written request about any clause in this policy through the contact form on altogek. Select the legal or policy category so it reaches the right team. You will receive a reference number by email once submitted.
For account-specific questions that need a faster response — including questions about DANA or OVO transaction records — open the live chat from your account dashboard. The chat route is available after login.
Complex policy enquiries that require documentation — such as identity correction or data requests — can be sent by email. The address is listed in the contact section of your account page once you are logged in.
Keeping your account details accurate and protected is the operational side of this policy. Here is how each area is handled in practice — no abstract claims, just what we actually do.
We collect the information you provide when opening your account and during verification. That data is used to operate your account, process DANA or OVO transactions, and respond to your support requests. We do not sell or share it with third parties outside of what is required to process your transactions.
We use cookies to keep your session active and remember your login state across visits. You can manage cookie preferences through your browser settings. Disabling session cookies will require you to log in each time you visit altogek.
Your account is protected by a password you set during registration. If you suspect unauthorised access, use the account settings page to change your password immediately and then open a support ticket flagged as urgent. We do not ask for your password through chat or email.
We retain account and transaction records for the period required under applicable law. When this policy changes, the updated version is posted to this page and the date at the top is revised. Continuing to use your account after a policy update means you have acknowledged the new terms.
These are the questions we receive most often about how our legal policy applies to your account. If yours is not covered here, the contact form in the support section above is the right next step.
Yes. All deposits and withdrawals processed through DANA or OVO on your altogek account fall under the payment terms within this policy. Your transaction records are stored in your account history and include reference numbers for each wallet operation.
Submit a data enquiry through the contact form and select the data category. Our policy team will confirm what records are held against your account and send the details to your registered email address. Allow a few business days for the response.
Most contact and preference fields can be updated directly from the account settings page. Identity fields linked to your verification require supporting documents — the account page shows exactly which documents are needed and how to upload them.
We post the updated version to this page and update the date shown at the top. Your account dashboard will reflect the current terms after login. Continued use of your account after an update indicates you have acknowledged the revised policy.
Access depends on local law and is available only where local regulations permit. We do not override Indonesian regulatory requirements. If access is restricted in your region, your account page will reflect the applicable status when you log in.
Open a support ticket from your account dashboard and select the account review category. Include your account email and a brief description of the issue. The ticket reference and status updates are visible in your dashboard so you can track the request.